Delivering exceptional Customer Service is a vital aspect of any business.

NICEIC is no different.

As part of our promise to ensure our customers get the best service, every time, we are making some important public commitments. We are calling it our Customer Charter.

Here are our commitments:

  • We will listen to you and commit to providing the best response, first time
  • We promise to provide quality advice, technical expertise and highly skilled people to support you
  • Our products and services are designed to meet your needs and will evolve as your business grows
  • We will deliver a timely and professional service
  • We will be respectful and courteous at all times

The charter is our public commitment to our customers. We will measure and report back on the results. If there are ever times when you feel we have fallen short on our promises then we promise to listen and get it right.

See how we did in 2014