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More firms turn to NICEIC and ELECSA for registration as customer service levels soar
More and more electrical contractors are turning to NICEIC and ELECSA for registration to help build their business.
In excess of 18000 firms are now registered as an Approved Contractor with NICEIC - the first time in the organisations’ 59 year history that the roll has topped this number.
Certsure, which operates the NICEIC and ELECSA brands, now maintains a total roll of more than 33 000 registered contractors (including Part P registered domestic installers).
“The two brands have been proven to win businesses more work and it would seem more and more firms are now turning to NICEIC and ELECSA to help build their business,” commented Certsure CEO Emma Clancy.
“NICEIC and ELECSA contractors carry out more commercial and domestic work than any other scheme operator with up to 95% of all Part P work across England and Wales now carried out by a contractor with either badge.”
Additionally, NICEIC and ELECSA registered contractors now rate the service provided by Certsure at an impressive 8.4 out of 10. Just under 95 % also rate the technical advice received as excellent.
The results are part of Certsure’s commitment to improve services following the launch of its customer charter.
“When we formed Certsure we promised to build a new brand which meant all our customers received the best possible service, every time,” added Emma.
“We implemented a series of changes and promised to report back the results. I am delighted with the feedback. The first set of results show that we have changed the way we operate. Our customers recognise this through the services we deliver.
“However, this is just the start. We will continue to build on this and ensure Certsure is the number one choice in the industry for certification.”
Since launching Certsure, contractors with both NICEIC and ELECSA have been able to benefit from a range of new initiatives including online certification, improved technical helpline, access to a range of events and seminars and greater training opportunities.
Certsure Charter Results
- Certsure customers score the organisation 8.4 out of 10 when asked about their experience
- 94.4% rate the technical advice as excellent
- There has been a 50% reduction in the average time from application to registration
- 96% of all calls were answered in a timely manner
- Customer complaints were down 50 % in one year
- Certsure received 133 written customer compliments in the last year
Published 12 March 2015
Two firms sentenced for misuse of NICEIC logo
Two company officials were ordered to pay more than £30,000 for a number of offences relating to mis-selling the Green Deal scheme, failure to provide the appropriate cancellation rights and mis-use of the NICEIC logo.
Abdul Muhith and David N Clarke of Becoming Green (UK) Ltd were sentenced on January 16 this year at Cardiff Crown Court in relation to their guilty pleas under the Consumer Protection from Unfair Trading Regulations 2008 Act.
Company director Muhith, pleaded guilty to six offences related to misleading consumers. Homeowners were led to believe they could get home improvements under the Green Deal scheme for a one-off payment of £299 without being told it was a loan agreement subject to interest.
He was sentenced to pay £2,500 per offence (totalling £15,000) and ordered to pay a £2,500 contribution towards prosecution costs along with a further £1,794 in compensation to the victims in the case. A victim surcharge of £15 was also ordered.
Clarke, Head of Operations at Becoming Green (UK) Ltd, pleaded guilty to three offences under the regulations, including mis-use of the NICEIC logo. He was sentenced to a fine of £2,500 per offence (totalling £7,500) and ordered to pay a £2,500 contribution towards prosecution costs and £598 compensation to the victims in the case. A victim surcharge of £15 was also ordered.
The case against the two men was brought by Scambusters; the regional Trading Standards team for Wales with assistance from NICEIC.
In a separate case, a contractor in the North East was also sentenced for unauthorised use of the NICEIC approved contractor logo and two other logos.
Martin Coverdale, who traded as Coverdale & Sons Plumbing & Heating, was sentenced to a community order totalling more than 180 hours at Middlesbrough Crown Court on January 26.
The sentence was in relation to nine separate misuse counts under the Consumer Protection from Unfair Trading Regulations Act.
“These latest prosecutions show how seriously we take misuse of our logo,” commented NICEIC CEO Emma Clancy.
“It also sends out the message that anyone thinking about misusing our logo will be caught and dealt with appropriately by the courts.
“The NICEIC name is associated with quality and we will work with the appropriate authorities to protect those contractors who are legitimately registered with us and have the quality of their work assessed on a regular basis.”
Contractors caught falsely claiming to be members will be named and shamed on the NICEIC website and their details passed to Trading Standards.
Anyone who is suspicious of a contractor falsely claiming to be NICEIC registered should check the NICEIC website at www.niceic.com which contains a full list of all those contractors registered with NICEIC.
Published 11 February 2015
Third Amendment update now available online
Contractors looking to get up to speed with the new Amendment 3 changes can now access an online course created by NICEIC and ELECSA, in association with online learning specialist, Virtual College.
The interactive tutorial guides contractors through all the relevant changes and arms them with all the information they need to know in simple, easy to follow chapters.
The Amendment 3 course is the latest addition to a suite of online courses provided by NICEIC and ELECSA in partnership with Virtual College. Since its launch in 2010 more than 4000 people have signed up for online electrical training courses because of the flexibility it offers around full time work.
Alan Charlton, Head of Training at NICEIC and ELECSA explains: “Online teaching means users can choose to learn at their own pace and do not need to take time off work. Those who sign up for the online course can go back and revisit the material whenever they want.
“Our online learning facility provides a practical solution to the demanding challenge of trying to fit in learning around work and this is why we are delighted to be able to offer the third amendment in this format.”
The introduction of Amendment 3 does not require contractors to gain any extra qualifications. However, from July 1 this year it will be a requirement that all electrical installations comply with BS 7671:2008, incorporating Amendment 3:2015.
Therefore contractors will need to be aware of the changes and ensure they can carry out work in line with the new standard.
Alistair Gladstone, Divisional Director at Virtual College, commented: “We work with organisations across all sectors to create engaging e-learning resources.
“Over 1.5 million online learners have undertaken our courses and electrical contractors, in particular, have been quick to recognise the benefits that this form of learning can provide.”
The online course costs £50 and is available now from www.virtual-college.co.uk or 3rdamendment.co.uk or by calling the training team on 0843 290 3398
Published 20 January 2015
Double awards success for NICEIC ELECSA Live
NICEIC and ELECSA Live – the technical conference and exhibition for electrical contractors – has won two major industry awards.
‘Live’ picked up the prestigious Conference of the Year Award (UK) at the Eventia Awards before winning another gong at the Construction Marketing Awards in the Best use of Events and Live Marketing category.
Now in its fourth year NICEIC and ELECSA Live has become the leading event in the electrical contracting industry
This year’s event at Epsom Downs racecourse welcomed 27% more delegates than 2013 and a record number of exhibitors.
The event provides electrical contractors with high quality, useful content that helps them to develop their businesses and their technical knowledge.
Speakers at the event in 2014 included: George Clarke of Channel 4’s The Restoration Man and Amazing Spaces; sustainable architectural designer Charlie Luxton of Channel 4’s Building the Dream; and NICEIC’s very own Tony Cable and Darren Staniforth.
Mark Smith, Head of Marketing and Communications for NICEIC and ELECSA said: “It is a great achievement to be recognised by separate, independent panels made up of UK event management and live marketing experts.”
The event was recognised for the attention to detail of its ‘customer journey’, in which dozens of ‘Tiny Noticeable Things’ were built into the programme to stimulate the five senses of exhibitors and delegates.
In addition to the awards Live also received commendations in the UK Event Awards in the Conference of the Year and Small Event of the Year categories.
NICEIC ELECSA Live South 2015 takes place at Epsom Racecourse on May 14.
Book now at www.niceic-elecsalive.com
Published 05 December 2014