Cancellations and Refunds
All Training courses listed are subject to VAT at the current rate. Course fees include tuition on the day(s), all relevant course materials, lunch and refreshments.
We will make every effort to accommodate special requirements that have been notified in advance on the booking form.
Joining instructions including outline of the day, venue details, map and local hotels details will be issued approximately 48 hours from receipt of course. If you have not received your joining instructions prior to the training course please call 0870 013 0458. We will not be held responsible for non-receipt of joining instructions and refunds will not be issued under such circumstances.
There is no charge for transferring your booking to the same course on an alternative date provided you notify us in writing up to 10 working days before the start and that there is availability. However, a transfer fee of £25 (plus VAT) will be payable if the notice is received less than 10 working days before the start of the original course. No refund will be made in the event of a transfer. No more than one transfer will be allowed. Requests to transfer a course must be made in writing and can be sent by email to firstname.lastname@example.org.
If you notify us in writing (via letter, email or fax) up to 14 days before the start date of a course, you will receive a full refund less a late cancellation fee of £100 (plus VAT). If you withdraw for whatever reason within the 14 day period, the full fee will remain payable if you are unable to nominate a substitute attendee. Substitutions should be received by us at least 48 hours prior to the course start date.
An invitation letter can be provided by us for those participants as long as payment of the course fee has been received.Exam substitutions are not permitted if the candidate has already been registered with the awarding body.
If you fail to attend the course on which you are booked and have not given prior notice to us then the course fee will remain payable in full and no transfer will be allowed.
Cancellation by Certsure LLP:
In any case where circumstances are beyond our control we reserve the right to cancel or postpone the course. Candidates will be notified immediately and an alternative date and/or venue will be given. Compensation will not be paid for any additional costs incurred.
Certsure LLP not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of Certsure LLP.