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COVID-19: Services for Customers

As a business our staff are working from home, this decision as recommended by the Government will impact the services we can deliver. Some services are operating normally, some at a reduced capacity, please view the table and contact details below for more information.

 
Please be advised we will look to process your request at the earliest convenience, but you request may take five working days to process. 
 

Department

 

Telephone

 

Email

 

Note

Status

               
Customer Services   0333 015 6625   customer.services@niceic.com  
Our Customer Services Team are operating at reduced capacity, please email your query through with your contact details so we can process your request
 
Reduced Service
Technical Helpline   Phone or Email   helpline@certsure.com   
Our Technical Helpline is operating at full capacity supporting NICEIC registered contractors only. 
For all other enquiries email us your technical query, along with your contact detail
Open as normal
Assessment Scheduling   01582 539008   assessmentvisit@niceic.com  
Your Area Engineer will contact you in advance of your scheduled, to check whether you would like a Remote Assessment
 
Open as normal
Building Control   0333 015 6625   buildingcontrol@niceic.com  
Our Building Control Team are operating at reduced capacity, please email your query through with your contact details so we can process your request
 
Reduced Service
Insurance Services   0333 015 6629    support@niceic-and-elecsa-insurance.com  
Our Insurance Services are operating as normal, please visit www.niceic-and-elecsa-insurance.com/.

For more information including FAQs relating to their insurance cover
 
Open as normal
Online Certification & Reporting System Support   0333 015 6630      
Our Online Support Team is operating a normal service, but we would recommend you submit an online ticket through the system in the first instance
 
Open as normal
Automated Payment Line   01582 539130   customer.services@niceic.com  
If you are looking to make a payment on your account, please call 01582 539130 and select Option 1 to use our the automated payment system. Alternatively you can make a payment through the Customer Portal www.my.niceic.com/login
 
Open as normal
Training Admin   0333 015 6627   traininginfo@niceic.com  
All training courses have been postponed until 1st June; our Training Team are operating a reduced service so please email us with your contact details so we can process your request 
 
Reduced Service
Sales   0333 015 6626   sales.enquires@certsure.com  
Our Sales Team are operating a reduced service so please email us with your contact details so we can process your request 
 
Reduced Service
NICEIC Certifications   01246 269048   certification@niceic.com  
Our Certification Team is operating a reduced service, please email your query with your contact details so we can process your request
 
Reduced Service
Consulting Services   0808 164 6630   consulting@niceic.com  
Our Consultancy Team are operating reduced service, please email your query with your contact details so we can process your request
 
Reduced Service

 
If you have further questions, please contact our customer services team on 0333 015 6625 or email enquiries@niceic.com.