COVID-19: FAQs

LAST UPDATED 02 OCTOBER 2020

As the situation is changing on a daily basis, we are checking the latest Government, HSE and NHS guidance on dealing with and preventing the spread of Coronavirus. 
 
The safety of our customers, staff and wider community is our number one priority. Our business continuity planning is continuously evolving, but to support our customers we have created some Frequently Asked Questions (FAQs) that we have received so far.
 
If you have further questions, please contact our customer services team on 0333 015 6625 or email enquiries@niceic.com.

Assessments

I have an assessment booked, will it still be taking place

Yes - Assessments can be conducted remotely, at your premises or as a blended option. Your Area Engineer will be in contact to establish which method is best suited to your needs. 
Are application assessments still taking place? Yes - In light of the latest government advice, we are able to take new application and book your application assessments but this MUST include a face-to-face assessments.  Please contact 0333  015 6625  or email assessmentvisit@niceic.com if you have any queries. 
I do not have an assessment booked can I make a new booking at this time? 
Yes - The process for booking assessments remains unchanged, please contact scheduling via assessmentvisit@niceic.com or enquiries.elecsa@certsure.com.
I have an assessment booked but I am unwell or am self-isolating will I be charged if I need to re-schedule?  No - there will be no charges incurred should you need to re-schedule due to COVID-19 related illness or reasons.
 

Events

Are NICEIC and ELECSA Events going ahead?
Due to the Government recommendations surrounding COVID-19, we have made the decision to cancel all face to face events this year. However we are running a series of webinars details of which can be found here.  These webinars can also be watched on demand via our customer portal.

Shop

I have placed an order on the NICEIC shop - will it still be delivered?
 
We appreciate that this is an unsettling and worrying time for our customers and appreciate your cooperation and patience. As the situation changes on a daily basis, we will provide updates that may impact our availability and deliveries. Click here for more info.

If you have further questions, please contact our customer services team on 0333 015 6625 or email enquiries@niceic.com.