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COVID-19: SERVICE FOR CUSTOMERS

LAST UPDATED: 08 March 2021 

Please be aware that some of our staff are working from home, this decision as recommended by the Government will impact the services we can deliver. Some services are operating normally, some at a reduced capacity, please view the table and contact details below for more information.

 
Please be advised we will look to process your request at the earliest convenience, but you request may take five working days to process. 
 

Department

Telephone

Email

Note

Status
         
Customer Services 0333 015 6625 customer.services@niceic.com
Our Customer Services Team are operating at reduced capacity, please email your query through with your contact details so we can process your request
 

Reduced 

Service
Technical Helpline Phone or Email helpline@certsure.com 
Our Technical Helpline is operating at full capacity supporting NICEIC registered contractors only. 
For all other enquiries email us your technical query, along with your contact detail
 Open as normal
Assessment Scheduling   enquiries.elecsa@certsure.com
Your Area Engineer will contact you in advance of your scheduled, to check whether you would like a Remote Assessment
 
 Open as normal
Building Control 0333 015 6625 buildingcontrol@niceic.com
Our Building Control Team are operating at reduced capacity, please email your query through with your contact details so we can process your request
 
 Reduced Service
Insurance Services 0333 015 6629  support@niceic-and-elecsa-insurance.com
Our Insurance Services are operating as normal, please visit www.niceic-and-elecsa-insurance.com/.

For more information including FAQs relating to their insurance cover
 
 Open as normal
Online Certification & Reporting System Support 0333 015 6630  
Our Online Support Team is operating a normal service, but we would recommend you submit an online ticket through the system in the first instance
 
 Open as normal
Automated Payment Line 01582 539130 customer.services@niceic.com
If you are looking to make a payment on your account, please call 01582 539130 and select Option 1 to use our the automated payment system. Alternatively you can make a payment through the Customer Portal www.my.niceic.com/login
 
 Open as normal
Training Admin 0333 015 6627 traininginfo@niceic.com
All training courses have been postponed until 1st June; our Training Team are operating a reduced service so please email us with your contact details so we can process your request 
 
 Reduced Service
Sales 0333 015 6626 sales.enquires@certsure.com
Our Sales Team are operating a reduced service so please email us with your contact details so we can process your request 
 
 Reduced Service
NICEIC Certifications 01246 269048 certification@niceic.com
Our Certification Team is operating a reduced service, please email your query with your contact details so we can process your request
 
 Reduced Service
Consulting Services 0808 164 6630 consulting@niceic.com
Our Consultancy Team are operating reduced service, please email your query with your contact details so we can process your request
 
 Reduced Service

 
If you have further questions, please contact our customer services team on 0333 015 6625 or email enquiries@niceic.com.