Having improvement works carried out in your home? Choosing an NICEIC & ELECSA registered contractor can give you peace of mind. Your contractor not only meets the highest standards – your choice is backed up by the NICEIC & ELECSA Platinum Promise.
What is the Platinum Promise?
Put simply, our Platinum Promise is a guarantee. If an NICEIC & ELECSA registered contractor carries out work that falls within their scope of certification but turns out to be non-compliant – and they then stop trading – then we will step in. At no extra cost to you, we will employ another contractor to rectify the non-compliant work. Subject to the Platinum Promise Conditions & Exclusions outlined below.
How do I make a claim?
For us to consider your claim, you’ll need to meet a couple of simple requirements.
-
Provide evidence that all other avenues have been explored, such as home insurance or other warranties.
-
Provide sufficient evidence of the works carried out, such as certification, invoices, contracts, proof of payment etc.
-
If you can meet the above requirements, please complete the complaints form and send with supporting evidence to
complaints@certsure.com. Alternatively, call us on
01582 539 036 if you have any further queries.
A few important notes
-
The NICEIC & ELECSA Platinum Promise is only applicable for work completed on domestic properties within the last six years.
-
Claims are limited to the evidenced maximum contract/invoice value, up to a maximum of £25,000 for any one contract.
-
If your complaint requires immediate action you may wish to consider an alternative route, as we’re not able to provide an ‘emergency service’ response.
-
You must provide clear evidence of non-conformities relating to the work before a claim can be accepted.
-
Claims associated to maintenance or lack of certification/notification are the responsibility of homeowners and will not be accepted.
Please see further details on our Platinum Promise process and exclusions
here.