Householder
Complaints

Complaints

We take complaints and all feedback provided seriously and use the information provided to help us improve our processes and service levels.

Use the online complaint form below or download the pdf version.

Download Complaints Procedure
Download Complaints Form

Your details






Approved company providing installation




Electrical installation





Nature of electrical work complained about







Further details of electrical work complained about

Does the Approved Enterprise claim that the work is complete?
If 'Yes', please state completion date (see note 4)
Is the electrical installation work carried out, or reported upon, available for inspection?
Has the work been corrected or worked on by others since the Approved Enterprise became involved? (see note 5)
Was the work covered by a written specification or drawing?

Certificates (and Periodic Inspection Reports by Approved Enterprise)

Has the Approved Enterprise issued any of the following?





Other relevant information

Date when you first advised the Approved Enterprise about this matter in writing (see note 9) *
Has the Approved Enterprise replied to you in writing concerning the matter? *
If yes please state date of reply
Does the dispute with the Approved Enterprise involve financial as well as electrical safety issues? (see note 10)
Is the matter the subject of current or intended litigation by either party? (see note 5)
If yes, which party has begun or intends to begin litigation?
Has the Approved Enterprise taken any remedial action in relation to the work complained about? (If yes, please give details of this action at the end of Section H)
If the answer to the previous question is yes, has the remedial action corrected the work about which you are complaining, to your satisfaction? (see note 11)

Details of your complaint and any remedial action taken by the Approved Enterprise

N.B. Any information given in this section will be passed on to the contractor as part of the complaint investigation.




Electrical installation

I, the complainant named in Section A, hereby declare that:
  • I have read the separate NICEIC Information Sheet on The NICEIC Complaints Procedure.
  • I am willing and able to allow the Approved Enterprise named at Section B to be present at any inspection(s) carried out by the NICEIC. I also agree to arrange access for such inspection(s) if required to do so. (see note 14)
  • I am willing and able to allow the Approved Enterprise named at Section B reasonable access to carry out any necessary remedial works. I also agree to arrange access if required to do so. (see note 14)
  • I give/have obtained permission* for the installation to be inspected and for any necessary remedial work to be carried out.
  • To the best of my knowledge and belief the details given on this form are complete and correct, and I request the NICEIC to investigate my complaint.
Date *

Add documents to support your complaint

N.B. Only the following document types are allowed: Ms-Word, Adobe PDF, JPEG Images & Plain Text Files.
Each individual document must be no more than 7mb in size.


Notes

  1. Normally, any complaint should be made by the customer or someone acting on their behalf and at their request. Only in exceptional circumstances will the NICEIC offer its Complaints Procedure to a third party.
  2. The NICEIC Complaints Procedure only applies to the technical standard of work carried out by an Approved Enterprise.
  3. If no, The NICEIC Complaints Procedure does not normally apply.
  4. Your complaint must be registered with the NICEIC less than three years after the date the electrical work was completed.
  5. If yes, The NICEIC Complaints Procedure does not apply.
  6. May also be known as 'Electrical Installation Completion Certificate'
  7. May also be known as 'Minor Electrical Installation Works Form'
  8. Where these documents do not clearly define the extent of the work that was carried out by the Approved Enterprise, please attach copies of any relevant papers (such as correspondence) which do define the extent.
  9. The NICEIC does not normally become involved unless it can be demonstrated that the complainant has already brought the matter to the Approved Enterprise's attention in writing and given the Approved Enterprise opportunity to respond.
  10. The NICEIC Complaints Procedure does not apply to financial issues.
  11. The NICEIC Complaints Procedure does not apply if the work you are complaining about has already been corrected to your satisfaction.
  12. Only describe electrical safety issues. Contractual, cost and functional performance matters are outside the scope of The NICEIC Complaints Procedure. Try to separate the matter you are complaining about into distinct electrical items such as consumer unit, cables, socket-outlets, certification or problems with a Periodic Inspection Report. If available, please enclose photograph(s) of the aspects of the electrical work being complained about.
  13. None of the statements in the declaration are to be deleted or altered as this could result in the NICEIC being unable to assist in resolving your complaint by means of its Complaints Procedure.
  14. The NICEIC Complaints Procedure cannot operate unless the complainant will allow the Approved Enterprise to be present at inspections, is willing and able to give access for the Approved Enterprise to carry out any necessary remedial work and undertakes to arrange access for the inspections(s) and remedial work if required to do so
* Denotes compulsory field
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