COVID19: Update to contractors @26/03/2020

26/03/2020

NICEIC provides an update on challenges faced by coronavirus pandemic.

The last few weeks have been a stressful and worrying time for all. Naturally, the growing seriousness of the pandemic situation continues to raise questions and create new challenges.  
 
To date, we have focused on ensuring the safety of our customers and our staff and have communicated the steps we have taken via our website and emails.   
 
Now that all our staff are working from home and our training and events schedules have been postponed or cancelled, we want to concentrate on supporting you and your business as best we are able in these most challenging of circumstances.

support with fees and renewals  

We fully appreciate the stress COVID-19 is placing upon business and individuals. To help our contractors cashflow during these unprecedented and difficult times, we are offering contractors who pay via direct debit instalments the option to delay their monthly payments by three months.
 
If your Registration Scheme invoice is due in April, May or June you can contact Customer Services about securing a three-month payment deferral by signing up to or amending an existing a Direct Debit.
 
Should contractors want to take up the option to have direct debit instalment payments delayed, we would ask that the company Director or PDH send an email to: accounts@certsure.com headed ‘Direct Debit Payment Delay’ and provide us with the following information:  
 
  • SAP number and/or registration number   
  • Email address   
  • Trading title (business name)   
 
If contractors would like to discuss other payment options, please email accounts@certsure.com.

government advice and support for your business  

You will continue to find all our latest information on topics such as assessments and how we are adapting our service in response to the pandemic on our website. Follow us on Twitter and Facebook for updates as we all continue to adapt to the situation.     
 
Advice is constantly changing, and we suggest you stay up to date via the Government's own website.    
 
For example:   
 
Guidance published on 25 March 2020 has provided more information regarding work carried out in peoples’ homes.    
 
NICEIC have created a short summary outlining the current support that has been announced as of 23 March. Further information on support for self-employed people is expected today (26 March)  

other queries relating to NICEIC  

NICEIC have created a FAQ page to give contractors a quick response to some of the more general questions.  This will be regularly updated.   
 
Should contractors still need to contact us, then please click here to contact the relevant department during this period.   
 
Please note that to support our own teams and their families during the pandemic, we have changed our opening hours for our Customer Service and Technical Team, to 9am - 5pm, Monday to Friday.  
 
The coming days will be challenging for all and we are working hard to support you and your business.    
 
Please stay safe,  
 
Kevan Parker
Managing Director  

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