NICEIC electrician runner up in 'Britain's Top Tradesman'
Coventry based NICEIC registered electrician, Steve Friel, has been named a ‘runner up’ in a competition to find the best tradesman in the country.
Thousands entered ‘Britain’s Top Tradesman’, organised by trade retailer Screwfix, with the top 10 attending a final at Wembley Stadium, on the 5 November, to face a panel of esteemed judges.
Steve, who runs Central Electrics, impressed the panel of judges with his hard work and commitment in establishing his successful business. His use of technology to provide great customer service also made him stand out – he sends customers automated text messages to let them know he is on his way and uses cloud computing so his team know what’s happening in the business in real time.
Steve commented: “I strive for excellence in customer service and always keep an eye out to see what other companies do to see if I can adapt it for my business. I also detail fixed prices on my website so customers know what to expect from a job and will follow up with them when we have completed the work to make sure they are happy.”
Steve was in the navy for six years and he applies his discipline and attention to detail to his business today: “Central Electrics has built up a great customer base, and the team get a real buzz from their work. I hope to inspire others thinking of a career change to give it a go – I have never looked back!”