If in the event you are not satisfied with an investigation and/or decision made by NICEIC Certification as a result of a complaint, you can where relevant ,take the matter through our appeals process.
The following information explains how to appeal against a complaint and explains how they are dealt with
How to appeal against the decision of a complaint
All appeals must be made in writing and submitted with a remittance of £100.00 within 5 working days after the results of a complaint investigation have been reported to the individual.
All written appeals should be addressed to:-
FAO Scheme Manager
Whitting Valley Road
How will the appeal be dealt?
An appeals forum consisting of the Head of Business Development and the Scheme Manager plus technical expertise by attendance of an NICEIC Certification approved D32 or D35 Assessor/External Verifier will be convened for all Appeals.
If in the event that as a result of a Gas Safe Register investigation, Gas Safe Register will be required to attend an Appeals Forum, they will be given at least 25 days’ notice for attendance.
Appellants will have the right to be represented either by a colleague, trade union representative, personal friend or by legal council.
In the event that legal council is appointed, NICEIC Certification retains the right to appoint its own legal representative.
When the investigation has been concluded the Appeals Forum will inform the individual verbally of the outcome and forward the decision in writing with a copy to the Head of Business Development. Dependent upon the nature of the Appeal, NICEIC Certification will liaise as necessary with the appropriate Assessment Centre to gather information as necessary.
The decision of the Head of Business Development/Ops Manager/Scheme Manager will be final.
In the event of rejection of an Appeal at any stage the Appellant will be responsible for fees incurred as a result of the Appeal(s).