standards of service

NICEIC Certification is committed to providing its customers with the highest standards of service.  We value and respect the difficulties our Learners have in renewing their assessments and maintaining their registration.  We promise to be fair, honest and open.

We will:
  • Issue all certificates in a timely manner.  NICEIC Certification will document review and pass for certification all complete, correctly submitted assessment documentation, within a 10 working day timeframe.
  • Respond to all enquiries promptly and efficiently
  • Be courteous to all our customers
  • Issue accurate and clear assessment and examination documentation
  • Publish as much information and guidance on our website as possible.