Our customer services and scheduling phone lines will be on closed Friday 12 September due to new systems training and essential maintenance. This means certification changes and assessment scheduling are not possible during this time. You can still email us at customer.services@niceic.com and assessementvisits@niceic.com
These lines will open again at 9am on Monday 15 September. Please note the NICEIC Technical helpline and the NICEIC Online Certification System helpline are not affected – and will remain open during this time.
We apologise in advance for any inconvenience.
If you have any questions or concerns, NICEIC is here to help.
Please get in touch by filling out the form below, or by calling us between Monday and Friday, 9:00 to 17:00.
We've provided a helpful list of all the numbers and email addresses you need to get in touch with our teams.
Alternatively, you can check out our useful Help Hub, where we answer some of the most common questions we receive from householders, landlords and tradespeople.
If you can’t see a form in the space above, please click here to load it in a new window.
Calls charged at standard rates.