Cancellations and Refunds
All Training courses listed are subject to VAT at the current rate. Course fees include tuition on the day(s), all relevant course materials. Lunch and refreshments will be provided for courses delivered at NICEIC venues.
By invoice: An invoice can be sent to the specified invoice contact and payment is required by return. Certsure bank details will be displayed on the invoice so that a BACS payment can be made. Please forward any BACS remittance advice to your Certsure Training point of contact. Unless by prior agreement cleared payment must be made before the course commences
By credit/debit card: Please contact the Sales Team on 0333 202 5725 if you would like to give credit/debit card details over the telephone
By cheque: Cheques should be made out to ‘Certsure LLP’ Should a course be rescheduled by the client for any reason, we reserve the right to charge an administrative fee and to recover any costs associated with setting up the course
We reserve the right to cancel the course if fees are not paid on time. In the event of late payment, we reserve the right to charge interest on all outstanding amounts at a rate of 2% per month outstanding payments.
IMPORTANT: Bookings will not be considered as confirmed until payment has been cleared prior to training. We reserve the right to pursue its legal options in the case of default on payment and to recover reasonable administration costs.
Every effort will be made to accommodate special requirements that have been notified in advance at the time of booking.
What does the course fee include?
A trainer for the duration of the course.
Comprehensive course notes and any associated handouts, where applicable.
Where applicable, a short end-of-course assessment will be undertaken and a certificate will be provided on its successful completion. Failure to satisfy the assessment criteria will result in the issue of an attendance-only certificate.
What does the delegate need to bring with them?
Please refer to the Joining Instructions for a definitive list.
Publications not provided on the course.
Safety equipment (steel toecap boots/hi-viz jackets/safety goggles) etc
Inhouse courses - what is expected of me?
Client to arrange, at their expense, a suitable room for the training, organise lunch and refreshments for delegates and the trainer for the duration of the course.
It is the client’s responsibility to ensure the training course is suitable for their purpose, and that delegates are advised of the venue, date and time. The trainer has the right to refuse entry to any delegate who fails to arrive at the correct venue, or on the correct date or time, or who in their opinion is unfit to take the course, or whose conduct or behaviour is disruptive. The decision of the trainer on the suitability of the delegate to complete the course shall be final and binding.
The client may be asked to safely store equipment e.g. laptops, training rigs etc that may be required for use during the course and until we can arrange collection after completion of the course.
Please note it is important that the named booked delegates are present at the training as certain external certification bodies, such as City and Guilds, do not permit substitute delegates to sit a scheduled examination. It is possible, however, that we can arrange a future examination for an additional delegate which may incur additional charges, such as examination fee.
Can I rearrange or cancel a course?
We will try to accommodate any changes in the training requested by the client. However in certain circumstances:
External Examinations (e.g. C & G & EAL): Once a candidate has been enrolled on to an examination (usually 4 weeks prior to the date arranged) substitutions cannot be made and the fees are non-refundable /non- transferrable.
6 weeks (or more) prior to course start date – full refund minus a cancellation charge of £50 + VAT
3-6 weeks prior to course start date - 50% refund of course fees
Within 3 weeks of course start date - Non-refundable, course fees non-transferable
Cancellation of, or amendments to, courses
We reserve the right to:
Alter the course tutor in exceptional circumstances without prior notice
Alter or cancel published dates and change venues or lecturers without liability
Cancel a course at any time without liability. In these circumstances, you will be offered an alternative date or a full refund
The liability of Certsure LLP for any expense, loss, cost or damage of any kind whatsoever whether direct, indirect or consequential (apart from personal injury or death) arising out of any action of proceedings relating to any services or equipment provided in accordance with the course shall be limited to the total amount of fees charged in respect of the course. We are unable to offer refunds for cancellations arising from events outside of its control including adverse weather conditions, flooding or industrial action.