Complaints Process

How to complain about an NICEIC contractor

We take our assessment procedure very seriously.  Our high standards are maintained through ongoing review and inspection by UKAS, an independent 3rd party accreditation body.  They ensure that our approach meets industry standards and customer expectations.

Therefore in choosing an NICEIC contractor should be the best route to make sure that you have a fully compliant installation.  We go further in backing our contractors by providing a guarantee that we can help put things right should the worst happen and you have a non-compliant installation. We call this our Platinum Promise.

If you are unhappy with your installation you should always talk to your contractor first.  If you are still unhappy, please make a complaint to us via the complaints section on our website.