COVID19: Changes to planned training and assessment bookings @17/03/2020

COVID19: Changes to planned training and assessment bookings @17/03/2020


NICEIC provides an update on planned training and assessment following coronavirus outbreak.

As the situation is changing on a daily basis, we are checking the latest Government, HSE and NHS guidance on dealing with and preventing the spread of Coronavirus.
In light of the recent update from the Government we know that you may have some questions in connection to scheduled assessments and training. 

To clarify: 

For the rest of this week (Wed 18th/ Thurs 19th/ Fri 20th March): 
  • We are conducting all operational activity as usual, subject to our customers requirements with the following changes
  • We are contacting all contractors who are due to have an assessment in advance of the appointment  
  • We are contacting delegates who are due to attend one of our training courses
  • We are contacting all other clients to check we can fulfil the service we offer as this could impact their staff, customers or suppliers
  • If you are due to have an assessment or to attend training and you haven’t heard from us then please call 0333 015 6625  

Starting from Saturday (21st March) the following decision has been made that all NICEIC Face to Face Operations will cease, impacting: 

  • All Assessments will be undertaken virtually via conference technology (upon agreement with the contractor)
  • We will contact all customers in advance of their scheduled assessment to discuss the new process 
  • A Q&A will be shortly posted on our website providing more detail on this process 
  • All training courses have been postponed until 1st June 
  • We will contact all delegates advising of the training course cancellation  
  • Anyone who was due to attend a course during this time will be offered the opportunity to reschedule for later in the year
  • We will aim to fulfil all other business services working remotely where practical and as agreed with our clients
If you have any assessment questions, please contact Customer Services on 0333 015 6625 or for 
training inquiries please contact: 0333 015 6626
Our website will continue to provide updated information on the situation  see:


As a business our staff are working from home, this decision as recommended by the Government will impact the services we can deliver. Some services are operating normally, some at a reduced capacity.

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